JIM STERNE
Author, Customer Service On The Internet

For the past three years, Jim Sterne has devoted all of his attention to the Internet as a marketing medium. He produced the world’s first "Marketing on the Internet" seminar and is a frequent speaker at Internet industry conferences and private seminars. He is the author of "World Wide Web Marketing", "Customer Service on the Internet," and "What Makes People Click: Advertising on the Internet." Mr. Sterne focuses on clear examples and industry-leading insights and understands the importance of pleasing an audience, both online and in the conference hall.
Topics: Marketing • Strategy • The Future

"He inspires lightbulbs to go off in your head about what to do and how to do it in setting up a Web site."
"Great presentation-great examples-great delivery!"

P.O. Box 1540
Sandwich, MA 02563
(800) 343-4530
Fax (508) 888-6771
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